FAQs
GENERAL
Your satisfaction is truly important to us.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
To start a return, you can contact us at returns@elementapothec.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@elementapothec.com.
Yes! Wholesale inquiries can be submitted at help@elementapothec.com .
We have committed to creating packaging that is 75% recyclable with the goal of 100% recyclable within three years. In addition, we try to utilize recycled products in our packaging including SFI (Sustainable Forest Initiative) certified paper whenever available.
OUR PRODUCTS
Every product is thouroughly tested by a third-party laboratory. We test for potency, residual solvents, heavy metals, and other contaminants to ensure our products meet our rigorous standards. Also every batch of CBD extract is independently lab-tested for potency, pesticides, contaminants, and residual solvents.
We test for purity, potency and pollutants. That means we test for the good stuff like cannabinoids and terpenes, and we also test for the not-so-good stuff like heavy metals, pesticides (including glyphosate), solvents, mycotoxins and bacteria. We are dedicated to transparency, so we will make information regarding every batch accessible on our website.
Our CBD oil is extracted from select, U.S. grown hemp through an all-natural, proprietary extraction and refinement method that meets our rigorous standards for taste, color, potency and purity. This proprietary extraction methods allow us to deliver quality hemp ingredients that are rich with all-natural cannabinoids and free from pesticides, chemicals and other “junk” materials commonly found in many of today’s CBD products.
Yes! Our products do not contain any animal byproducts.
No, Element Apothec’s products are never tested on animals and are 100% cruelty-free. We have received The Leaping Bunny Certification. The Leaping Bunny Certification is a voluntary pledge that cosmetic, personal care, and/or household product companies make to clear animal testing from all stages of product development. Element Apothec enthusiastically makes this pledge.
Element Apothec makes a commitment to formulate our products without the use unnecessary or harmful additives or preservatives. Without question, none of our products will ever contain:
- Formaldehyde
- Parabens
- Phthalates
- Synthetic Dyes
- Sulfates
- Propylene Glycol
- Mineral Oil
- Animal-Derived Ingredients
- Alcohol
- Butylated Hydroxyanisole (BHA)
- Polyethylene/PEGs
- Petroleum Products
...And others
For more information about our commitment to clean products, read about our Never, Ever Promise.
Yes, all Element Apothec products are gluten free.
While we do not actively test for the presence of those ingredients, our products are manufactured without any of the top common allergens listed above.
We are committed to formulating our products with the most responsible and sustainably sourced ingredients available. Every vendor is screened and verified prior to including their ingredients in our products.
We have committed to creating packaging that is 75% recyclable with the goal of 100% recyclable within three years. In addition, we try to utilize recycled products in our packaging including SFI (Sustainable Forest Initiative) certified paper whenever available.
The average shelf life for our products is 18 months but for optimal freshness, we recommend using within the first 6-12 months of purchase.
We recommend storing our products in a cool, dry, dark place to protect the cold-pressed oils and active ingredients.
The hemp-derived CBD used in all of our products are made with Broad Spectrum Hemp Extract which contains undetectable levels of THC. Please note that while undetectable, trace amounts of THC may exist.
Our products are crafted and batched in the United States.
Our products are appropriate and can be used for all skin types. If you have any specific questions regarding topical use, please ask our Chief Scientific Officer, Dr. Swathi Varanasi.
When it comes to supplements and/or prescription drug interactions, it is essential that you consult your healthcare provider, preferably one with further training in cannabis and/or natural medicines, as they know your medical history. Please do not hesitate to reach out to our Chief Scientific Officer, Dr. Swathi Varanasi, with any questions; Dr. Swathi has specialized training in integrative medicine and cannabis with extensive clinical experience treating patients on dietary supplements, prescription drugs and cannabis-derived products.
For any additional questions regarding the products, you can email us at help@elementapothec.com , or use the handy “Contact Us” form on this page. We will respond as soon as possible.
For any additional questions regarding the science behind hemp, you can email our Chief Scientific Officer, Dr. Swathi Varanasi. Dr. Swathi has specialized training in integrative medicine and cannabis with extensive clinical experience treating patients on dietary supplements, prescription drugs and cannabis-derived products.
ORDERING AND SHIPPING
We can't wait for you to receive your products. Orders will generally arrive within 2-5 business days.
Please inspect your order upon receipt and contact us immediately at help@elementapothec.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We accept all major credit cards. Additionally you can pay with Etherium, Bitcoin, Bitcoin Cash, Monera, Litecoin and Dogecoin.
Sales tax is dependent on where you reside. All sales tax will be shown in the final estimate at checkout.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
To start a return, you can contact us at returns@elementapothec.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@elementapothec.com.
We charge a flat rate of $5.99 for orders under $100. For orders over $100 we offer free shipping.
When your item(s) have shipped you will receive an email with shipping information.